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Proposed by: Standby Task Force
Contact (name, email, phone, skype): Anahi, anahi@crisismappers.net, SkypeID: anahiii, +260 963 261 797
Best way and times to contact during RHoK 2.0 Dec 4/5 2010:Lusaka Time, Skype
We need a ticketing systems that basically assign a code (number or letters plus numbers) to each information incoming into the Ushahidi platform.
What we need is really simple: each message entering the Ushahidi platform should have a code assign to it, like a number that is the ID of that message.
Example: all SMS get code S1, S2, S3 and so on, E-mails get code E1, E2, E3 and so on, Web-Submission get code W1, W2, W3..etc...
In this way we will be able to trace messages and to identify them by only searching the number of the message: the systek should assign a code to each SMS, Twitter messages, E-Mail, Voice Mail and Web-Submission coming in.
For now a message has a code assigned inside the Ushahidi platform only when it get transformed into a report, but we need to be able to have a ticketing systems for the messages coming in BEFORE they become a report.